Managed services for Mobile Network Operators
VSAT technology, while it is a crucial and necessary medium, it has become a paint point for the operators. In the last decade, MNOs have seen their internal VSAT resources and capabilities diminish and, in some cases, totally disappear. Operators are perceiving the satellite as a “black box”, often blamed for service interruptions and performance issues.
Our end-to-end performance package delivers transparency, reliability, and proactive support, transforming VSAT from a challenge into a dependable asset that can flawlessly support them in their growth. In response, we have reimagined our approach by offering a comprehensive managed service solution that goes beyond infrastructure leasing.
Asset Management
This service, powered by a dedicated tool, gives us complete visibility of all network assets — including brand, model, serial number, location, maintenance history, nearest spare, performance reports, MTBF, and many other parameters. This level of insight enables effective network management and keeps operational efficiency at its peak.
Network Monitoring (Uplink, Downlink)
Our 24/7 NOC ensures uninterrupted service by proactively monitoring and supporting customer networks. With global presence, we deliver assistance in English, French, Arabic, Spanish, and Portuguese. Using our in-house tools, we efficiently monitor, dispatch, and update customers, consistently meeting and exceeding Service Level Agreements (SLA).
Radio Access Network (RAN)
AfriLink’s RAN Unit was established to lead the integration of Radio Access Networks with satellite (VSAT) backhaul, addressing the unique challenges of hybrid terrestrial-satellite environments. We specialize in advanced RAN troubleshooting, optimization, and end-to-end integration of 2G, 3G, 4G, and 5G technologies over satellite links. Our engineers work closely with operators to fine-tune RAN parameters
In-Country Support
To expand our local teams’ capabilities, experts, regionally based, provide additional support and intervene remotely when needed.
We have established a network of field services partners across the globe allowing fast intervention, cost optimization and most importantly tight Service Level Agreement (SLA).
The scope of this team ranges from supporting our customers with day-to-day operations, performing preventive/routine maintenances, and corrective interventions linked to a contractual Service Level Agreement (SLA).